Terms of Service & Privacy Policy

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the website located at facilesolutions.com (the "Site"), operated by Facile Solutions Inc., a company incorporated under the laws of Canada with its principal place of business in Ottawa, Ontario, Canada ("Facile Solutions," "we," "us," or "our"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

2. About This Site

The Site provides general information about Facile Solutions' software architecture, distributed systems, and enterprise development consulting services. Content on the Site is provided for informational purposes only and does not constitute professional, technical, or legal advice, and does not by itself create a consulting or client relationship between you and Facile Solutions.

3. Client Engagements

Any consulting, architecture, or development services provided by Facile Solutions are governed by a separate, signed statement of work or services agreement between Facile Solutions and the client. Nothing on this Site constitutes an offer to contract, and these Terms do not modify or supersede the terms of any such separate agreement.

4. Intellectual Property

All content on the Site — including text, graphics, logos, the Facile Solutions name and marks, and the layout and design of the Site — is the property of Facile Solutions Inc. or its licensors and is protected by Canadian and international copyright and trademark law. You may view and print pages from the Site for your own personal, non-commercial use, provided you retain all copyright and proprietary notices. No other reproduction, distribution, or use is permitted without our prior written consent.

5. Acceptable Use

You agree not to use the Site in any way that:

• Violates any applicable law or regulation;
• Infringes the intellectual property or other rights of Facile Solutions or any third party;
• Attempts to gain unauthorized access to the Site or any related systems or networks;
• Introduces malware, or otherwise interferes with or disrupts the operation of the Site.

6. Third-Party Links

The Site may contain links to third-party websites provided for your convenience. Facile Solutions does not control, and is not responsible for, the content, privacy practices, or availability of any linked third-party site.

7. Disclaimer of Warranties

The Site and its content are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Facile Solutions Inc., its directors, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data, arising out of or related to your access to or use of, or inability to access or use, the Site, even if advised of the possibility of such damages.

9. Indemnification

You agree to indemnify and hold harmless Facile Solutions Inc. and its directors, officers, employees, and agents from and against any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of your use of the Site or your violation of these Terms.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. You agree that any dispute arising out of or relating to these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts located in Ottawa, Ontario.

11. Changes to These Terms

We may revise these Terms from time to time. The "Effective Date" above reflects the date of the most recent revision. Your continued use of the Site after changes take effect constitutes your acceptance of the revised Terms.

12. Contact Us

Questions about these Terms can be directed to contact@facilesolutions.com.

1. Introduction

Facile Solutions Inc. ("Facile Solutions," "we," "us," or "our") is committed to protecting the privacy of visitors to our website, facilesolutions.com (the "Site"), and of individuals who contact us about our software architecture and development consulting services. This Privacy Policy explains what personal information we collect, why we collect it, and how it is used, disclosed, and safeguarded, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.

2. Information We Collect

We may collect the following categories of information:

• Information you provide directly — such as your name, email address, phone number, company name, and the content of any message you send us through the Site's contact form or by email, typically when requesting a consultation.
• Technical and usage information — collected automatically as you browse the Site, such as IP address, browser and device type, pages visited, and referring URLs, which may be gathered through cookies or similar technologies.

The Site is not directed at individuals under the age of 18, and we do not knowingly collect personal information from children.

3. How We Use Your Information

We use personal information to: respond to inquiries and consultation requests; provide, evaluate, and improve our services; communicate with you regarding an engagement; maintain the security and proper functioning of the Site; and meet legal and regulatory obligations.

4. Consent

By submitting information through our contact form or by emailing us, you consent to our collection, use, and disclosure of that information as described in this Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details below.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share personal information with third-party service providers who perform services on our behalf — such as website hosting, email delivery, and analytics providers — solely to enable those services, and under obligations of confidentiality consistent with this Policy. We may also disclose personal information where required by law or in response to a valid legal request.

6. Cookies and Analytics

The Site may use cookies and similar technologies to understand how visitors use the Site and to improve its functionality. You can control or disable cookies through your browser settings; some features of the Site may not function properly if cookies are disabled.

7. Data Storage and Cross-Border Transfer

Personal information we collect may be stored and processed on servers operated by our hosting and service providers, which may be located in Canada or in other jurisdictions, including the United States. Where information is processed outside Canada, it may be subject to the laws of that jurisdiction, including lawful access requests by foreign authorities.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy or as required by applicable law, after which it is securely deleted or anonymized.

9. Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information in our custody from unauthorized access, use, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to certain legal exceptions, you have the right to access the personal information we hold about you, request correction of any inaccuracies, and withdraw your consent to our continued collection, use, or disclosure of your information. To exercise these rights, contact us using the details below.

11. How to Reach Us

Questions, concerns, or complaints about this Privacy Policy or our handling of your personal information can be directed to:

Facile Solutions Inc.
Ottawa, Ontario, Canada
contact@facilesolutions.com

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

12. Changes to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The "Effective Date" above reflects the date of the most recent revision.